Privacy Policy
Welcome to Raiz Academy!
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, enroll in our programs, or interact with our services.
At Raiz Academy, Raiz—meaning “root”—represents the foundation from which growth begins. Our mission extends beyond language instruction; we aim to empower learners to regain confidence, thrive in new environments, enhance workplace communication, and pursue language learning as a personal journey. This same care and respect guide how we handle your personal information.
1. Information We Collect
We may collect the following types of information when you use our website or services:
a. Personal Information
Name, email address, phone number
Billing information (if applicable)
Student profile details such as language level, goals, or preferences
b. Non-Personal Information
Browser type, device, operating system
Pages visited, time spent on our website, and other analytics data
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, improve our website, and analyze how users engage with our content. You can adjust your browser settings to refuse cookies if you prefer.
2. How We Use Your Information
We use your information to:
Provide and personalize our language programs and services
Process payments and manage enrollments
Communicate with you about updates, promotions, and events
Improve our website, curriculum, and learning experience
Comply with legal obligations and maintain security
3. How We Protect Your Information
We take data protection seriously. Your information is stored securely, and we use industry-standard measures such as encryption, secure servers, and limited access controls to protect it from unauthorized access, alteration, or disclosure.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information only with:
Service providers who help us operate the website (e.g., payment processors, email systems)
Legal authorities, if required by law or to protect our rights and safety
All third parties are required to maintain the confidentiality and security of your data.
5. Your Rights and Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing communications
Request a copy of the information we hold about you
To exercise these rights, please contact us at info@raiz-academy.com.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.
8. Children’s Privacy
Raiz Academy’s services are designed for learners aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 sashy@raiz-academy.com